Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out enquiry forms on our website
• Book a tour or travel package
• Subscribe to our newsletter
• Contact us via email, phone, or other channels
• Participate in surveys or promotions

This information may include:

• Full name
• Contact number
• Email address
• Postal address
• Date of birth
• Passport details (for international travelers)
• Travel preferences and requirements
• Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent
• Referring website
• Click patterns and interactions

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Providing Services

• Processing and confirming tour bookings
• Creating personalized travel itineraries
• Arranging transportation and accommodations
• Providing customer support
• Sending booking confirmations and travel documents

2.2 Communication

• Responding to your enquiries
• Sending updates about your bookings
• Providing travel tips and recommendations
• Sending promotional offers (with your consent)
• Requesting feedback and reviews

2.3 Improvement and Analysis

• Analyzing website usage to improve user experience
• Developing new products and services
• Conducting market research
• Monitoring and preventing fraudulent activities
• Ensuring website security

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Hotels and accommodation providers
• Transportation companies
• Tour guides and local operators
• Payment processors
• Email service providers
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Compliance with legal obligations
• Protection of our rights and property
• Prevention of fraud or illegal activities
• Protection of personal safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

4.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

4.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Delete existing cookies
• Allow cookies from specific websites
• Receive notifications when cookies are set

Please note that disabling cookies may affect the functionality of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Alteration or disclosure
• Accidental loss or destruction

Our security measures include:

• SSL encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods:

• Booking information: 7 years (for tax and legal compliance)
• Enquiry records: 2 years
• Marketing preferences: Until you opt out
• Website analytics: 26 months

After the retention period expires, we securely delete or anonymize your information.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete information.

7.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances.

7.4 Right to Restrict Processing

You have the right to request that we limit the processing of your information.

7.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used format.

7.6 Right to Object

You have the right to object to the processing of your information for direct marketing purposes.

7.7 Right to Withdraw Consent

Where we rely on your consent, you have the right to withdraw it at any time.

To exercise these rights, please contact us at info@kashmirtour.in.

8. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we may use include:

• Google Analytics (website analytics)
• Social media platforms (Facebook, Instagram, etc.)
• Payment gateways
• Email marketing services

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information when transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have provided your email)
• Displaying a prominent notice on our website

The "Last Updated" date at the top of this policy indicates when it was last revised.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your request within 30 days.